Shipping policy

Shipping Policy

PYRA SOLAR — SHIPPING POLICY

Last updated: July 14, 2026

How We Ship
We ship nationwide to all 50 states. Orders ship via one of two methods depending on size and contents:

Small Parcel (UPS/FedEx Ground): Accessories, cables, microinverters, and hardware under 50 lbs. Typical transit: 3–7 business days after processing.

LTL Freight: Solar panels, batteries, large inverters, rails, and full systems. Typical transit: 5–10 business days after processing. Freight deliveries are curbside only and require someone present to receive and inspect the shipment. The carrier will contact you to schedule delivery, so a valid phone number is required on all freight orders.

Processing Time
Orders are processed within 1–3 business days. Total estimated delivery is 4–12 business days from order date depending on shipping method and destination.

Shipping Costs
Shipping is calculated at checkout based on the weight and freight class of your order. For large freight items, final freight is confirmed before your order ships — if there is a significant difference between the estimated and actual freight cost, we will contact you for approval before shipping. Your order will not ship until any freight adjustment is approved.

Remote Locations
Deliveries to remote areas, islands, Alaska, Hawaii, and U.S. territories may require a custom freight quote and additional transit time. Contact hello@pyrasolar.com before ordering for these destinations.

Inspect Before You Sign — Required
Inspect all shipments BEFORE signing for delivery. Any damage to packaging or products must be clearly noted on the delivery receipt before the driver leaves. Photograph any damage and email it to hello@pyrasolar.com immediately with your order number. Damage claims cannot be processed after the driver has departed without notation on the delivery receipt. This applies especially to solar panels and freight shipments.

Tracking
You'll receive tracking information by email once your order ships. For freight orders, the carrier will call to schedule your delivery window.